Privacy Policy

In accordance with the provisions of EU Regulation 2016/679, of the European Parliament and of the Council of April 27, 2016 (RGPD) and Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, Tōke Natura, informs you that, by accepting this Privacy Policy, you give your express, informed, free and unequivocal consent so that the Data you provide, and on which the security measures are applied, technical and organizational provisions provided for in current regulations, are treated by Tōke Natura, as data controller.

WHO IS RESPONSIBLE FOR THIS WEBSITE?

• Identity of the Responsible:Tōke Natura (hereinafter the owner Silvia Toquero Vergara)
• Commercial name: Tōke Natura
• NIF/CIF:44486067L
• Address:Calle Lajas de chapin 33, 38638, Puerto Santiago, S.C. Tenerife (Spain)
• Email:info@tokenatura.com
• Activity: Sale of cosmetics

WHAT PERSONAL DATA IS COLLECTED ON THIS WEBSITE?

For the purposes established in this Privacy Policy, Tōke Natura collects and processes the Personal Data detailed below, which will depend on the different products or services requested on this Website:

Identification data: name, surnames.

Contact details: postal address, email, mobile phone number.

Contractual data: products and services purchased, financial operations, payment data.

Browsing data: IP address, device type and identification, browser type, domain through which you access the Site (in case of mobile browsing).

ON WHAT LEGAL BASIS IS THIS DATA PROCESSED?

We treat your personal data with the following legal bases:

• The user's consent in relation to contact, subscription to "Newsletter" content and the sending of commercial communications, via mail, cookies or messaging systems.

• The legitimate interest of the data controller to protect users of the Tōke Natura website from abuse and fraud in the use of our services.

WITH WHAT PURPOSES WILL WE TREAT YOUR DATA?

On this website, there are different forms, in each of them, the information you collect will be used as follows:

Content subscription forms: there are several forms to activate the subscription. The data provided will be used exclusively to send the Newsletter and keep you updated on news and specific offers, exclusive for subscribers of www.tokenatura.com

Comment form: The personal data entered in the form to insert these comments will be used exclusively to moderate and publish them.

Contact form: There is also a contact form for queries, suggestions or professional contact. In this case, the email address will be used to respond to them and send the information that the user requires through the web.

Registration Form: In this case, we request the following personal data: Name, Email, so you can create an account in our system and give access to its features

Sales form: I also process data to manage the purchase of cosmetic products, including order management, payment and all operations related to contracting the chosen service or product. This includes sending follow-up emails, responses, invoices, receipts, etc.

PERSONAL DATA RETENTION TIME

Customer Data: The retention period of personal data will vary depending on the service that the Customer contracts. In any case, it will be the minimum necessary, and can be maintained until:

– 4 years: Law on Infractions and Sanctions in the Social Order (obligations in terms of affiliation, registrations, cancellations, contributions, payment of salaries…); Arts. 66 et seq. General Tax Law (accounting books…).

– 5 years: Art. 1964 of the Civil Code (personal actions without special term).

– 6 years: Art. 30 of the Commercial Code (accounting books, invoices…).

– 10 years: Art. 25 of the Law on Prevention of Money Laundering and Financing of Terrorism.

Subscriber data: From when the user subscribes until they unsubscribe.

Data of potential clients: the data will be kept in any case during the validity of the established commercial relationship and, once concluded, two years, unless the user requests its deletion beforehand.

WHAT ARE YOUR RIGHTS REGARDING THE USE OF YOUR DATA?

Anyone has the right to obtain confirmation as to whether or not Tōke Natura is processing personal data that concerns them.

Interested persons have the right to:

• Request access to personal data relating to the interested party.
• Request its rectification or deletion
• Request cancellation
• Request the limitation of your treatment.
• Oppose the treatment.
• Request data portability.

If you have given your consent for a specific purpose, you have the right to withdraw the consent granted at any time, without affecting the legality of the treatment based on the consent prior to its withdrawal.

In case you feel your rights have been violated regarding the protection of your personal data, especially when you have not obtained satisfaction in the exercise of your rights, you can file a claim with the Data Protection Control Authority authority through its website: https://www.aepd.es/es

To exercise these rights, you can write to info@tokenatura.com.

There is a form for the exercise of your rights, you can request it by email or if you prefer, you can use those prepared by the Spanish Data Protection Agency or third parties.

These forms must be signed electronically or be accompanied by a photocopy of the DNI.

If someone represents you, you must attach a copy of your DNI, or it must be signed with your electronic signature.

The forms can be submitted in person, sent by letter or by mail to the address of the person in charge that appears at the beginning of this text.

TO WHICH RECIPIENTS WILL YOUR DATA BE COMMUNICATED?

Many tools used on this website to manage data are contracted by third parties.To provide services that are strictly necessary for the development of the activity, Tōke Natura shares data with the following providers under their corresponding privacy conditions:

Third-party service providers (for example, payment processing services, order processing, analytics, marketing campaign management, website management, and email distribution and other similar service providers) in order for these may perform business functions on behalf of Tōke Natura

This website may occasionally be accessed by the web development and maintenance company, or the hosting company. They have signed a contract for the provision of services that obliges them to maintain the same level of privacy that is applied to the treatments carried out on this website.

Any international transfer of data derived from the use of tools or service providers will be adhered to the Privacy Shield agreement, which guarantees that American software companies comply with European data protection policies in terms of privacy, secrecy and security. of the data.

Specifically, this website uses the following tools:

• Email marketing and advertising tool
• Invoicing tool: financial or payment services
• Web analytics tools
• Shipping and/or transportation service providers
• Technology service providers

SECRET AND DATA SECURITY

Tōke Natura is committed to the use and treatment of the user's personal data, respecting their confidentiality, in accordance with their purpose; as well as to comply with its obligation to save them and adapt all measures to avoid alteration, loss, treatment or unauthorized access, in accordance with the provisions of current data protection regulations.

(This website includes an SSL certificate. It is a security protocol that makes your data travel in a complete and secure way; that is, the transmission of data between a server and the web user, and feedback is fully encrypted or encrypted.)

www.tokenatura.com cannot guarantee the absolute impregnability of the Internet network, nor, therefore, the violation of data through fraudulent access to them by third parties.

Regarding the confidentiality of the processing, Tōke Natura will ensure that any person who is authorized by Tōke Natura to process the client's data (including its staff, collaborators and providers), will be under the appropriate obligation of confidentiality (because whether it is a contractual or legal duty).

When a security incident occurs, Tōke Natura must notify the Client without undue delay and must provide timely information related to the Security Incident as it is known, or when the client reasonably requests it.

ACCURACY AND TRUTHFULNESS OF DATA

As a user, you are solely responsible for the veracity and correctness of the data you send to www.tokenatura.com, exonerating Tōke Natura from any responsibility in this regard. Users guarantee and are responsible, in any case, for the accuracy, validity and authenticity of the personal data provided, and undertake to keep them duly updated. The user agrees to provide complete and correct information in the contact or subscription form.

REVOCABILITY

The consent given, both for the treatment and for the transfer of the data of the interested parties, is revocable at any time by communicating it to Tōke Natura in the terms established in this Policy for the exercise of ARCO rights.This revocation will in no case be retroactive

CHANGES IN THE PRIVACY POLICY

Tōke Natura reserves the right to modify this policy to adapt it to new legislation or jurisprudence, as well as to industry practices. In such cases, it will announce the changes introduced on this page with reasonable anticipation of their implementation.