Refund policy

    In case you want to make a return, do not hesitate to send us an email to the email address: info@tokenatura.com indicating the reason. Within a maximum period of 14 days after receiving your order.

    In the event that you have received a product in poor condition or it is not correct, send us a photo to info@tokenatura.com.

    Products must be returned new, unused and complete in their original box. The refund will not be made in the event that the product has been used or tampered with.

    Once the return is confirmed, we will proceed to reimburse the cost of the product paid at the time of purchase as well as the shipping costs of the return within 10 to 15 business days through the same payment method of the initial purchase.

    Along with the return of the product, you must proceed to return any gift or sample included in the order.

    If you also wish to make a return for any other reason, do not hesitate to contact us at info@tokenatura.com and as long as the product remains in its original condition and has not been opened or tampered with.