We currently carry out orders within the Canary Islands.
If you live in southern Tenerife, do not hesitate to contact us for delivery by writing to firstname.lastname@example.org
The shipping cost is €3.95 for purchases up to €40.
For purchases equal to or greater than €40, the shipping cost is free.
The estimated delivery time is between 24 to 72 business hours.
For orders in Spain (peninsula & Balearic Islands) we work with Correos Express 24h and Seur24.
For shipments to other European countries, we entrust the service to UPS for its reliability and speed of delivery.
Shopify ase you want to make a return, do not hesitate to send us an email to the email address: email@example.com indicating the reason. Within a maximum period of 14 days after receiving your order.
In the event that you have received a product in poor condition or that is not the correct one, send us a photo to firstname.lastname@example.org.
The products must be returned new, unused and complete in its original box. The refund will not be made in the event that the product has been used or tampered with.
Once the return is confirmed, we will proceed to reimburse the cost of the product paid at the time of making the return. the purchase as well as the shipping costs of the return within 10 to 15 business days through the same payment method of the initial purchase.
Along with the return of the product, you must proceed to return any gift or sample included in the order.
If you also wish to make a return for any other reason, do not hesitate to contact us at info@tokenatura .com and as long as the product remains in its original state and has not been opened or tampered with.
Yes, of course. The stage of pregnancy is one of the most special moments and at the same time when we can experience more hormonal changes. We have dedicated a section where you will find our entire range of 100% safe cosmetics during pregnancy for skin types: Access . We also indicate it in all the product sheets so that you can easily find the information.
Yes, 100% of our cosmetics are vegan. We select only the best brands with 0 ingredients of origin or derivatives of animals.
We love animals and we do not select any brand that tests its products on animals. That is why our selection is so strict and 100% cruelty free.